Refund Policy
At Loved Ones Gifts, your satisfaction is our priority. We take great pride in delivering heartfelt, made-to-order gifts. Please read our refund policy carefully before making a purchase.
🛍️ All Sales Are Final
Due to the personalized and made-to-order nature of our products, we do not accept returns or offer refunds for buyer’s remorse, incorrect orders, or change-of-mind purchases. Please ensure all order details (recipient, address, message, etc.) are correct before placing your order.
📦 Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or you receive the wrong product, we're truly sorry! Please contact us within 7 days of delivery at info@lovedonesgifts.com with the following:
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Your order number
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A clear photo of the item you received
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A description of the issue
If the issue is confirmed, we will gladly offer a replacement or a full refund at no additional cost to you.
💸 Refunds (if applicable)
Refunds are only issued for the following situations:
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The item arrives damaged or is lost in transit (confirmed by tracking).
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We sent the wrong item or made a mistake with customization.
Once your request is approved, a refund will be processed to your original payment method. It may take 5–10 business days to reflect in your account.
📩 Contact Us
For any questions or concerns, feel free to reach out to our support team at:
info@lovedonesgifts.com
Thank you for supporting a small business and helping us share meaningful gifts with your loved ones.